BG/BRG Klosterneuburg International School
Getting hundreds of users the information they need, daily.
In the summer of 2017, I got a call from my old school. I had redesigned their website two years earlier. They were happy with my work and wanted to continue improving the website. Over the summer, we took inventory of what we had and by the end of September, we had rebuilt the entire website from the ground up. Starting with user research and strategy design, we quickly evolved into interactive, coded prototypes. We reconsidered every menu item and every word on every page.
I embedded myself in the daily school life by sitting across the secretary three days a week, so I could get to know the daily issues, complaints and problems that need solving. This gave me an invaluable perspective on the humans who use the website every day and allowed for a design process that was user-centered and goal-orientated. I did photography, videography, copywriting, interactive design and web development, working closely with the client in an agile, collaborative way.
When we launched the site after a month of development, we got nearly no feedback. We know that is a good sign. Statistics show that more users use the site every day and they find what they are looking for more quickly and easily. But the process didn't end there. We've launched small, continuous updates every few weeks since. I'm monitoring the website, dealing with support requests and bugs.
In addition to the website, I've been responsible for bringing BG/BRG Klosterneuburg International School to Social Media, curating the Facebook account and YouTube channel. With my help, the school is rethinking how it communicates within its community and the outside world. And we're not done yet.